When you visit the dentist, the friendliness of the dental staff goes a long way towards molding the impression you have of your visit. The importance of a friendly dental staff should not be underestimated, because they are the people that you deal with from the time you make your appointment phone call through your visit and beyond. The dental staff are the ones that greet you when you arrive, provide information and answer any questions you may have, and work to put you at ease and alleviate your fears when you walk in the door.
Some people are still nervous when they need to go to the dentist. Although modern dental procedures now offer the opportunity for pain-free or virtually pain-free dentistry, a visit to the dentist makes many people uneasy. Of course, having trust in your dentist and feeling comfortable with his or her professional manner and techniques goes a long way towards putting you at ease. But the dental staff at the office can really be the difference between feeling relaxed and comfortable when you visit the dentist, or dreading your time spent there.
What are the characteristics of a friendly dental staff? For one, they are courteous and pleasant when they answer the phone. They work with you to accommodate your schedule and any other needs when scheduling your appointment. They provide information about your procedure, answer any questions you may have, alleviate your fears about any pain or discomfort, and help you determine payment options and insurance coverage. When you get off the phone after calling a dentist's office, you should feel satisfied with the encounter.
When you walk in the door for your appointment, you should be greeted and should feel welcome. The office surroundings, as well as the staff, should make you feel comfortable and should allay any fears or concerns that you may have about an impending procedure. You should be taken in a timely manner and have any questions you may have answered.
During any procedures, the dental assistants are on hand not only to assist the dentist, but to make sure that you are comfortable. Your comfort should be of primary importance to the dentist and his or her staff. When you are done, the staff should also provide you with any instructions or procedures that you need to follow up on, offer information and advice on how to handle any post-procedure pain and can schedule any follow up appointments you may need.
From the initial phone call through to the end of your procedure and any follow up, a friendly dental staff will help you to feel comfortable, confident and relaxed when you visit the dentist.